This morning, we experienced about 40 minutes of unexpected downtime due to a server error. This was not related at all to the problems that Second Life has been having for the past few days (and continues to have) or the problems that were corrected with the show registrar just a couple of days ago, but was entirely our fault. This may have impacted your turtles in a few different ways. The most common will be:
- Eggs that were never laid. If your turtle tried to lay eggs during these server issues, there is a chance that they were not laid at all. Unfortunately, that means they also do not exist in our system, and there is nothing that we can do to replace them since they are not in our database
- Eggs that were laid, but look completely white. This is another possible scenario of what may have happened if your turtle tried to lay eggs. These will show their true data in the HUD, but will not do anything else.
- Issues with third party-created API devices. Each turtle checks in with our API server every 12 hours. For any turtles whose check-in time was during the 40 minute downtime, they will not currently work with any third party-created devices.
- HUD errors. These only occurred during the time our server had its issues, and will no longer impact anything.
Out of these four issues, one has already corrected itself (the HUD errors). The API device issue will correct itself when the turtle or egg next checks in with our API server 12 hours after the downtime, or can be fixed manually by boxing and the turtle or egg in question (and then unboxing, as applicable). The missing eggs, as stated above, cannot be replaced because they do not exist in our database. Finally, the white eggs are a more complex situation. Some of these can be replaced, but it is a manual and very time-consuming thing for us, so it is not something we can do for all eggs. We would ask that for any non-special eggs, these be deleted. If there is a certain egg or two that you would like us to try to recover that is completely white, please file a bug ticket through our system with as much information as possible (including a SLURL to where the white egg is – please make sure Grim Hathor, Matthew Anthony, and Shelly Macchi can all get to the egg), and we will get to your request as soon as possible.
Because we do understand that this downtime was an inconvenience in a few different ways, we have decided to release a special “Glitch Turtle”. This will be the next egg laid for all of you by your turtles. It looks like most turtles, but there seem to be a few things wrong with it. Please know, of course, that us releasing this in this case does not mean that we will always be releasing a special turtle because of issues, but Grim, Shelly, and I felt that this was enough of an inconvenience to warrant one. We are very sorry that this happened, and will be doing everything we can to avoid issues like this in the future.